Refund Policy

1. Overview

Thank you for subscribing to Dogtor's paid services. This Refund Policy explains our refund conditions and procedures for subscription payments. Our payments are processed by Paddle.com (hereinafter "Paddle") as the Merchant of Record.

2. Subscription Plans

Dogtor currently offers the following paid subscription plans:

• Monthly plan: Automatically renews each month
• Yearly plan: Automatically renews each year

All subscriptions renew automatically unless you cancel before the end of the current period.

3. 14-Day Refund Guarantee

We offer a 14-day refund guarantee. If you are not satisfied with the service within 14 calendar days of your initial subscription, you may request a full refund.

Refund conditions:

• The refund request must be submitted within 14 calendar days of subscription activation
• Each user is limited to one refund request
• The refund will be returned to your original payment method
• Upon refund, your access to paid features will be terminated immediately

After the 14-day refund period, we will no longer accept refund requests. However, you may still cancel your subscription at any time.

4. How to Request a Refund

To request a refund, please contact us at:

Email: [email protected]

When requesting a refund, please provide the following information:

• Your account email address
• The transaction ID or receipt for your subscription
• The reason for your refund request (optional, but helps us improve our service)

5. Refund Processing

Refunds are processed by Paddle. After receiving your refund request:

• We will review your request within 3 business days
• Once approved, Paddle will initiate the refund process
• Refunds are typically returned to your original payment method within 5–10 business days, depending on your financial institution

6. Cancellation Policy

You may cancel your subscription at any time. After cancellation:

• You will continue to have access to paid features until the end of your current billing period
• Your subscription will not automatically renew or be charged for the next period
• No additional fees will be incurred for cancellation
• No refund will be issued for the portion of the subscription period already used

To cancel your subscription, you can use the subscription management page provided by Paddle, or contact our support team for assistance.

7. Non-Refundable Situations

Refunds do not apply in the following situations:

• Subscriptions past the 14-day refund guarantee period
• Renewed subscriptions (the refund guarantee applies only to the initial subscription)
• Accounts terminated for violating the Terms of Service
• Services used for more than half of the subscription period

8. Policy Changes

We reserve the right to modify this Refund Policy at any time. The revised policy will take effect upon posting on this page, and the "last updated" date will be updated. We recommend reviewing this policy periodically.

9. Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us at:

Email: [email protected]

We will respond to your inquiry as soon as possible. Thank you for your support of Dogtor!